Terms of Service

1. Acceptance of Terms

By accessing or using LeadSalesHub's platform and services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. Your access and use of the Service is conditioned on your acceptance of and compliance with these Terms.

2. Description of Service

2.1 Platform Overview

LeadSalesHub provides a cloud-based platform for lead distribution, management, and optimization. Our services include:

• Lead routing and ping tree management
• Real-time bidding and auction systems
• Analytics and reporting tools
• API and integration services
• Fraud detection and compliance tools

2.2 Service Availability

We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible. Emergency maintenance may occur with minimal notice.

3. User Accounts

3.1 Account Registration

To use certain features of the Service, you must register for an account. You must provide accurate, current, and complete information during registration and keep your account information updated.

3.2 Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to:

• Use strong, unique passwords
• Enable multi-factor authentication when available
• Notify us immediately of any unauthorized access
• Not share your account credentials with others

3.3 Account Termination

You may terminate your account at any time by contacting us. We may terminate or suspend your account for violations of these Terms or for any other reason at our discretion.

4. Acceptable Use

4.1 Permitted Uses

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to comply with all applicable laws and regulations.

4.2 Prohibited Activities

You agree not to use the Service to:

• Submit fraudulent, false, or misleading lead data
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Distribute spam, malware, or harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Reverse engineer or attempt to extract source code
• Use automated tools to access the Service without permission

4.3 Compliance Requirements

You must comply with all applicable laws and regulations, including but not limited to:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Industry-specific regulations

5. Lead Data and Content

5.1 Data Ownership

You retain ownership of all lead data and content you submit to the Service. By using the Service, you grant us a limited license to process this data to provide our services.

5.2 Data Quality

You represent and warrant that all lead data you submit is:

• Accurate and not misleading
• Obtained through lawful means
• Compliant with applicable consent requirements
• Free from personally identifiable information of minors
• Not fraudulent or artificially generated

5.3 Data Processing

We will process your lead data in accordance with your instructions, our Privacy Policy, and applicable data protection laws. You are responsible for ensuring you have the necessary rights and consents to share lead data with us and our buyers.

6. Payment Terms

6.1 Pricing

Pricing for our services is detailed on our website and may be updated from time to time. We will provide notice of pricing changes in accordance with your service agreement.

6.2 Payment Processing

Payments are processed through secure third-party payment processors. You agree to provide accurate payment information and authorize us to charge your designated payment method.

6.3 Refunds

Refunds are handled on a case-by-case basis. Service fees are generally non-refundable, but we may provide refunds for technical issues or billing errors at our discretion.

7. Intellectual Property

7.1 Our Rights

The Service and its original content, features, and functionality are owned by LeadSalesHub and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

7.2 Your Rights

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your business purposes.

7.3 Feedback

Any feedback, suggestions, or improvements you provide regarding the Service may be used by us without compensation or attribution.

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use the Service. By using the Service, you agree to the collection and use of information in accordance with our Privacy Policy.

9. Disclaimers and Limitations

9.1 Service Availability

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

9.2 Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of third-party services.

9.3 Limitation of Liability

To the maximum extent permitted by law, LeadSalesHub shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.

10. Indemnification

You agree to defend, indemnify, and hold harmless LeadSalesHub and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, costs, and expenses (including attorney fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your lead data or content

11. Termination

11.1 Termination by You

You may terminate your use of the Service at any time by closing your account and discontinuing use of the platform.

11.2 Termination by Us

We may terminate or suspend your access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

11.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. We may delete your account and data after a reasonable period following termination.

12. Governing Law and Disputes

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

12.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that you may pursue claims in small claims court.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

14. Contact Information

If you have questions about these Terms, please contact us: